CK365 Privacy Policy — Your data is our responsibility

1 Introduction

CK365 (hereinafter referred to as "we", "us", or "the Platform") takes your personal privacy seriously. This Privacy Policy explains how CK365 collects your personal information, the purposes for which it is used, and the measures taken to keep it secure.

This Privacy Policy applies between you and us whenever you use our services via the CK365 website, mobile app, or any other digital channel. We believe transparency is the foundation of trust, which is why our Privacy Policy is presented in clear, comprehensive language.

2 Information We Collect

When you create an account and use our services on CK365, we collect various types of information. Details are outlined below:

Directly Provided Information:

• Name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address
• National ID or passport number (for KYC verification)
• Payment details (mobile banking number, bank account information)

Automatically Collected Data:

• IP Address & Device Information
• Browser type and operating system
• Browsing activity and time spent on the platform
• Gaming History & Transaction Records
• Log Files & Cookie Data

3 Purpose of Data Use

CK365 uses your personal information only for specific, legitimate purposes. We never use more data than is necessary.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and provide technical support.
• To deliver promotional offers, bonuses, and personalized services.
• To ensure platform security and prevent fraud.
• To meet legal and regulatory compliance obligations.
• To improve our services and develop new features.
• For customer service communications.

4 Data Sharing & Disclosure

CK365 does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Providers: Information required to process payments via bKash, Nagad, Rocket, and other providers.
• Law Enforcement Agencies: In response to a valid legal order or investigation.
• Regulatory Authority: To meet licensing and compliance obligations.
• Technology Service Providers: Limited data necessary for the operation of the platform.
• Anti-Fraud System: To detect and prevent fraud.

5 Cookie Policy

CK365 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: For login sessions, security, and core platform functionality. Disabling these will prevent the site from working properly.
• Performance Cookies: To analyze platform speed and performance. Data is collected on a fully anonymous basis.
• Functional Cookies: For language preferences, theme settings, and a personalized experience.
• Marketing Cookies: To show relevant ads and promotions. You can turn these off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some ck365 services from functioning properly.

6 Data Protection Measures

CK365 employs industry-leading security measures to protect your personal information. Our security framework is regularly audited by independent third parties.

• 256-bit TLS/SSL encryption on all data transmissions.
• Data stored in databases using AES-256 encryption.
• Two-factor authentication (2FA) support.
• 24/7 real-time security monitoring.
• Firewall and DDoS protection.
• Regular penetration testing and vulnerability scanning.
• Data protection training is mandatory for all staff.

7 Your Rights

As a CK365 user, you have the following rights over your personal information:

• Right to Know: You have the right to know what personal information CK365 has collected about you.
• Right of Access: You may request a copy of your own data.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Portability: You may request your data in a machine-readable format.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

8 Third-Party Services

The CK365 platform uses third-party game providers, payment gateways, and analytics tools, each of which maintains its own privacy policy.

• Game providers may receive limited information necessary for game operation.
• Payment providers receive only the information necessary to process transactions.
• Only anonymous usage data is sent to analytics tools.
• CK365 is not responsible for the data practices of third parties.

9 Child Protection

CK365 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• Any personal information from a minor collected inadvertently will be deleted immediately.
• Parents can contact us to report any suspicious accounts.

10 Policy Changes

CK365 reserves the right to update or modify this Privacy Policy at any time. Users will be notified in advance of any significant changes.

• The date of any changes will always be updated at the top of this page.
• For significant changes, you will be notified via email or in-app notification.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated policy.

11 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to the CK365 support team. We are always here to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours